Privacy Policy

Deep Cleaning Merton Privacy Policy

This Privacy Policy explains how Deep Cleaning Merton collects, uses, stores, shares, and protects personal data in connection with our deep cleaning and related services. It applies to all Deep Cleaning Merton customers and prospective customers in our service area, as well as visitors who contact us or interact with us in any way in the course of our business.

Deep Cleaning Merton is committed to complying with all applicable data protection laws, including the United Kingdom General Data Protection Regulation and the Data Protection Act 2018. We encourage you to read this Privacy Policy carefully so that you understand how and why we use your personal data.

Data Controller

For the purposes of data protection law, Deep Cleaning Merton is the data controller for the personal data it collects and processes about you. This means we decide how and why your personal data is used in the context of our services.

Personal Data We Collect

We collect and process different categories of personal data depending on how you interact with us and which services you request. This may include:

Identification and contact details: name, postal address, property address, billing address, and any contact details you choose to provide such as email address or other contact identifiers.

Service and booking information: details of the cleaning services requested, dates and times of bookings, access instructions for the property, information about the type, size, and condition of the property, photographs you choose to share in relation to a quotation or service, and records of any changes or cancellations.

Payment and transaction information: information relating to invoices, amounts paid, payment status, basic payment references, and transaction history. Where we use third-party payment processors, we do not receive or store full payment card details; these are handled directly by the relevant processor.

Communication records: information contained in messages you send to us and records of our communications with you, including enquiries, complaints, feedback, and any notes we make to respond to your requests.

Technical and usage data: limited technical data that may be collected when you visit our website, such as IP address, device and browser type, and information on how you interact with our website. This information is generally used in an aggregated form to improve our services and website experience.

How We Collect Your Data

We collect personal data from you directly when you contact us to request a quotation, make a booking, ask a question, provide feedback, or otherwise interact with us. This can be done in person, by telephone, through online forms, or by other communication channels that you choose to use.

We may also receive personal data about you from third-party service providers such as payment processors, advertising or booking platforms, or other intermediaries involved in arranging our services, but only where this is necessary to provide the services you have requested.

Lawful Bases for Processing

We will only process your personal data where we have a valid lawful basis under data protection law. Depending on the circumstances, we rely on the following lawful bases:

Contract: we process your personal data where it is necessary to enter into or perform a contract with you, for example to provide cleaning services, manage your bookings, process your payments, and communicate with you about your services.

Legal obligation: we may process personal data where this is necessary to comply with legal obligations, such as tax, accounting, and record-keeping requirements, or to respond to lawful requests from public authorities.

Legitimate interests: we may process personal data where it is necessary for our legitimate business interests and those interests are not overridden by your rights and interests. This can include managing and improving our services, handling enquiries and complaints, ensuring security of staff and customers, and maintaining appropriate business records.

Consent: in limited circumstances, we may rely on your consent, for example for certain types of optional marketing communications. Where we rely on consent, you have the right to withdraw it at any time without affecting the lawfulness of processing based on consent before withdrawal.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide and manage cleaning services, including creating quotations, confirming bookings, carrying out cleaning work at your property, and arranging follow-up visits where required.

To communicate with you about your enquiries, bookings, service updates, and any issues that may arise, such as rescheduling or access problems.

To manage payments, issue invoices, process refunds where applicable, and maintain accurate financial records.

To respond to complaints, handle disputes, and provide customer support.

To improve our services and operations, including quality control, staff training, and developing new services.

To comply with legal and regulatory obligations, including tax and accounting obligations and responding to requests from regulatory or law enforcement bodies where permitted or required by law.

Data Sharing and Processors

We do not sell your personal data. However, we may share your personal data with carefully selected third parties where this is necessary for the purposes described in this Privacy Policy.

Service providers and processors: we may use external companies to provide certain services on our behalf, such as payment processing, customer relationship management tools, secure data storage, accounting support, or website hosting and maintenance. These companies act as data processors and may only process your personal data in accordance with our instructions and for the purposes we specify. We require all such processors to implement appropriate security measures and comply with applicable data protection laws.

Professional advisers: we may share personal data with professional advisers such as accountants, auditors, or legal advisers where this is necessary for them to provide services to us and to comply with our legal obligations.

Authorities and legal bodies: we may disclose personal data to law enforcement agencies, regulators, or courts when required to do so by law or where it is necessary to protect our rights, property, or the safety of our staff and customers.

Other third parties: if we are involved in a business restructuring, merger, or transfer, we may share relevant personal data with potential or actual buyers or partners, but only to the extent necessary and subject to appropriate confidentiality protections.

International Transfers

Where we use service providers or systems that are located outside the United Kingdom, your personal data may be transferred to countries that may not provide the same level of data protection as UK law. In such cases, we will ensure that appropriate safeguards are in place, such as using standard contractual clauses or equivalent mechanisms, to protect your personal data and ensure that it is processed in accordance with applicable data protection laws.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of providing services, meeting legal, accounting, or reporting obligations, and resolving disputes.

In general, we keep customer and booking records for a period that allows us to respond to queries or complaints, comply with tax and accounting rules, and demonstrate that we have met our obligations. After the relevant retention period has expired, we will either delete or securely anonymise your personal data so that it can no longer be linked to you.

Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, disclosure, or destruction. These measures may include access controls, secure storage solutions, staff training in data protection, and regular review of our security practices.

While we strive to protect your personal data, no system can be guaranteed as completely secure. You also play a role in keeping your data safe by sharing personal information only through trusted channels and letting us know if you suspect any misuse of your data in connection with our services.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These may include the following rights, subject to certain conditions and exceptions:

Right of access: you can request confirmation of whether we process your personal data and obtain a copy of that data together with information about how it is used.

Right to rectification: you can ask us to correct inaccurate or incomplete personal data that we hold about you.

Right to erasure: in certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you have withdrawn consent.

Right to restriction of processing: you can request that we limit the way we use your personal data in certain situations, for example while we are considering a request to rectify or erase your data.

Right to data portability: where our processing is based on your consent or on a contract and is carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller.

Right to object: you can object to processing based on our legitimate interests, including profiling, on grounds relating to your particular situation. We will stop processing your personal data unless we have compelling legitimate grounds to continue or the processing is required for legal claims.

Right to withdraw consent: where we rely on your consent to process personal data, you may withdraw that consent at any time. This will not affect the lawfulness of processing that took place before the withdrawal.

You also have the right to lodge a complaint with the relevant supervisory authority if you believe your data protection rights have been infringed. We would however appreciate the opportunity to address your concerns directly in the first instance.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other circumstances. Any updates will take effect when the revised Privacy Policy is made available. We encourage you to review this page periodically to stay informed about how we handle your personal data.

Contacting Deep Cleaning Merton About Privacy

If you have any questions about this Privacy Policy, our data protection practices, or your rights in relation to your personal data, you can contact us using the contact details provided on our website or through the usual communication channels you use with Deep Cleaning Merton.